Refund policy

RETURN & REFUND POLICY

At Amenity, we are committed to ensuring customer satisfaction with every purchase.

You may request a return within 7 days of receiving your order.

Eligibility for Returns:

• Item must be unused and in original condition
• Item must be in original packaging
• Proof of purchase is required

Non-Returnable Items:

• Used or damaged items (unless defective upon arrival)
• Items damaged due to misuse

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 48 hours of delivery.
Include clear photos of the product and packaging.

Refund Process:

• Approved refunds will be processed within 5–10 business days
• Refunds will be issued to the original payment method

Return Shipping:

• Customers are responsible for return shipping costs unless the issue is caused by us